FJ
Flying JPremium Beef

Help center

Answers for orders, cuts, and pickup

Quick answers about Flying J Premium Beef. Still stuck? Reach our team through a support ticket — we'll tie it to your account and order when we can.

Orders & pickup

How ordering, pickup, and delivery work.

Browse the shop, add cuts to your cart, and checkout. You can pay by card online, or choose cash or check due at pickup or delivery. Guest checkout is available — create an account afterward to track orders and get coupons.

Local pickup is at our Flying J location in Scranton, ND (10457 Lanesboro Rd). After you order, we confirm when your beef is ready. Bring your order confirmation and payment if you chose cash or check.

Yes — local delivery is available in our service area. Enter your address at checkout and add delivery instructions (gate codes, cooler placement, pets). We’ll confirm timing after the order is placed.

Timing depends on the cuts and whether we need to portion or pack your order. You’ll get updates by email, and signed-in customers can check status under Account → Orders.

Products & cuts

What’s available and how it’s processed.

Yes. Flying J Premium Beef is locally raised, butchered and processed, and federally inspected so you can trust quality and food safety standards.

Weights on product pages are typical package sizes (for example “~1 lb”). Actual packaged weight may vary slightly. Pricing is based on the listed package price unless otherwise noted.

Inventory updates as orders come in. If an item sells out during checkout, you’ll see an error and can adjust your cart. Message us through Support if you want a substitute cut.

Bundle and share options appear in the shop when available. If you don’t see what you need, open a support ticket and we’ll help with current availability.

Payment & refunds

Cards, cash, checks, and order changes.

Card payments run securely through Stripe. You can also choose cash or check and pay when you pick up or receive delivery.

Enter your code on the cart or checkout page, or open a link like /cart?code=WELCOME10. The discount applies before tax. One coupon per order.

Contact us as soon as possible through Support (link your order if you can). We’ll help with changes before packing when possible. Refunds for card payments are handled case by case.

Storage & safety

Keeping your beef at its best.

Keep frozen beef frozen until you’re ready to thaw. Thaw in the refrigerator, not on the counter. Use thawed meat within a few days, and follow standard food-safety practices for handling raw meat.

A cooler or insulated bag is recommended, especially in warm weather or for longer trips home. For delivery, note where we should leave coolers in your delivery instructions.

Our beef is processed in a federally inspected facility. If you have specific dietary concerns, ask us before ordering and we’ll share what we know about processing practices.

Still need help?

Open a support ticket and we'll get back to you by email. Link an order when the question is about a specific purchase.

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